Ben Ford Ben Ford's Profile Page

Ben Ford Ben Ford

0 Course Enrolled • 0 Course Completed

Biography

Service-Cloud-Consultant熱門題庫在學術国际認證方面處於領先地位，Salesforce認證Service-Cloud-Consultant

2025 Testpdf最新的Service-Cloud-Consultant PDF版考試題庫和Service-Cloud-Consultant考試問題和答案免費分享：https://drive.google.com/open?id=1DlM53Ei5O_Q0P4whq06OcP7jcDtjXtPM

只要你需要考試，我們就可以隨時更新Salesforce Service-Cloud-Consultant認證考試的培訓資料來滿足你的考試需求。Testpdf的培訓資料包含Salesforce Service-Cloud-Consultant考試的練習題和答案，能100%確保你通過Salesforce Service-Cloud-Consultant考試。有了我們為你提供的培訓資料，你可以為你參加考試做更好的準備，而且我們還會為你提供一年的免費的更新服務。

要獲得此認證，考生必須成功通過一個包含 60 道多選題的考試，測試他們對 Salesforce Service Cloud 功能、特性和最佳實踐的瞭解。考試涵蓋了廣泛的主題，包括服務雲自動化、案例管理、服務雲分析以及與其他 Salesforce 雲的集成。

>> Service-Cloud-Consultant熱門題庫 <<

選擇經過大家驗證有效的Service-Cloud-Consultant熱門題庫: Salesforce Certified Service cloud consultant，Salesforce Service-Cloud-Consultant會變得很簡單

通過Salesforce Service-Cloud-Consultant的考試是不簡單的，選擇合適的培訓是你成功的第一步，選擇好的資訊來源是你成功的保障，而Testpdf的產品是有很好的資訊來源保障。如果你選擇了Testpdf的產品不僅可以100%保證你通過Salesforce Service-Cloud-Consultant認證考試，還可以為你提供長達一年的免費更新。

最新的 Salesforce Service Cloud Consultant Service-Cloud-Consultant 免費考試真題 (Q51-Q56):

問題 #51
Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

A. Data Category to assign an article record type to a Reviewer.
B. Knowledge Action to Publish an Article once the Article is approved.
C. Approval Process that assigns an Article to a Reviewer Queue.
D. Validation Rules for article record types to verify all fields during creation.

答案：A,D

問題 #52
universal containers wants to unify channels and manage agent workload with omni-channel routing.what required step should a consultant address before configuring omni channel ?what required step should a consultant address before configuring omni channel ?

A. From setup select omnichannel and select enable omni channel
B. create the necessary objects in SF
C. customize service channel settings to define how the org receives work various sources
D. Create SF cases to have omni channel enabled

答案：C

解題說明：
Explanation
Customizing service channel settings to define how the org receives work from various sources is a required step that the consultant should address before configuring Omni-channel. Service channels are settings that allow administrators to specify how different types of work items, such as cases, chats, or leads, are routed and handled by Omni-channel. Service channels need to be defined and enabled before setting up routing configurations and rules for Omni-channel. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.omnichannel_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.omnichannel_service_channels.htm&type=5

問題 #53
Universal Containers (UC) provides customer support for two separate business groups. UC requires that cases for each business group have different support processes and fields.
Which feature should a consultant implement to meet the requirement?

A. Omni-Channel
B. Dynamic Forms
C. Record Types

答案：C

解題說明：
For Universal Containers to manage different support processes and fields for two separate business groups, implementing Record Types is recommended. Record Types allow the creation of distinct page layouts for each business group, enabling customization of support processes and fields to meet the specific needs of each group, ensuring effective and organized case management.

問題 #54
A recent work task entiys sVa service center rtviaUd that service agents perform the same steps when closing a case and sending a survey through email. These steps take around l minute per case. With minions of cases closed each year, it is important to improve the efficiency of this operation.
What are two recommended Service Ctoud features that work togethe' to improve the process' Choose 2 answers

A. Quick Text
B. Macros
C. Global Quick Action
D. Email Temp ates

答案：B,D

解題說明：
Explanation
These are two Service Cloud features that work together to improve the process of closing a case and sending a survey through email. Macros are tools that allow agents to automate common or repetitive tasks on a record, such as sending an email or updating a field. Macros can help agents save time and avoid errors when closing a case and sending a survey through email. Email Templates are tools that allow administrators to create predefined email messages that can be used for common purposes, such as sending surveys or confirmations.
Email Templates can help ensure consistent and professional communication with customers. Verified References: : https://help.salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.email_templates_overview.htm&type=5

問題 #55
A Service Representative transfers a Live Agent Chat to another Representative. Which two things will happen? Choose 2 answers

A. The Customer is shown the new Representative's Name
B. The Customer does not know they were transferred.
C. Both Service Reps can chat with the Customer.
D. The Chat Transcript and Case are transferred.

答案：A,D

問題 #56
......

彰顯一個人在某一領域是否成功往往體現在他所獲得的資格證書上，在IT行業也不外如是。所以現在很多人都選擇參加Service-Cloud-Consultant資格認證考試來證明自己的實力。但是要想通過Service-Cloud-Consultant資格認證卻不是一件簡單的事。不過只要你找對了捷徑，通過考試也就變得容易許多了。這就不得不推薦Testpdf的考試考古題了，它可以讓你少走許多彎路，節省時間幫助你考試合格。

Service-Cloud-Consultant題庫更新: https://www.testpdf.net/Service-Cloud-Consultant.html

Salesforce Service-Cloud-Consultant熱門題庫这个考古題是IT业界的精英们研究出来的，是一个难得的练习资料，Salesforce Service-Cloud-Consultant熱門題庫有了這個考古題，你將更好地知道該怎麼準備考試才更有效率，Testpdf認證考試題庫: Salesforce Certified Service cloud consultant Service-Cloud-Consultant 認證考試推薦和考試說明及考古題分享! 學習資料Salesforce Service-Cloud-Consultant，Salesforce Service-Cloud-Consultant熱門題庫你正在因為考試很難而發愁嗎，Service-Cloud-Consultant認證考試就是最重要的考試之一，如何才能順利通過Service-Cloud-Consultant考試，我們的題庫產品是由很多的資深IT專家利用他們的豐富的知識和經驗針對相關的 Salesforce Service-Cloud-Consultant 認證考試研究出來的。

包括那血色長發的陰鷙修士，都能讓他看到幾分熟悉的影子，這壹次Service-Cloud-Consultant，我看妳怎麽擋，这个考古題是IT业界的精英们研究出来的，是一个难得的练习资料，有了這個考古題，你將更好地知道該怎麼準備考試才更有效率，Testpdf認證考試題庫: Salesforce Certified Service cloud consultant Service-Cloud-Consultant 認證考試推薦和考試說明及考古題分享! 學習資料Salesforce Service-Cloud-Consultant。

使用Service-Cloud-Consultant熱門題庫讓您安心通過Salesforce Certified Service cloud consultant考試

你正在因為考試很難而發愁嗎，Service-Cloud-Consultant認證考試就是最重要的考試之一。